Newcastle-Upon-Tyne PDSA Pet Hospital Photos










Newcastle-Upon-Tyne PDSA Pet Hospital Introduce
For pet owners across England, ensuring the well-being of their beloved companions is a top priority. When it comes to veterinary care, finding a reliable, compassionate, and accessible service is crucial. In the heart of the North East, Newcastle-Upon-Tyne PDSA Pet Hospital stands as a significant resource for local residents, providing vital support for pets in need. This article aims to offer a clear, engaging, and informative overview of the Newcastle-Upon-Tyne PDSA Pet Hospital, highlighting its services and what makes it a suitable option for pet owners in the region.
The PDSA (People's Dispensary for Sick Animals) is a registered charity dedicated to caring for sick and injured animals, and their Pet Hospitals play a critical role in delivering this mission. The Newcastle-Upon-Tyne branch operates with the core principle of providing veterinary treatment to pets whose owners are eligible for their services, typically those receiving certain benefits. This makes them an invaluable community asset, ensuring that financial constraints do not prevent pets from receiving necessary medical attention.
Located conveniently in Cowgate, Newcastle upon Tyne, the Newcastle-Upon-Tyne PDSA Pet Hospital is situated at The Ann Coleman Centre, Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AL, UK. Its position on Ponteland Road, a main thoroughfare, ensures relatively straightforward access for pet owners travelling from various parts of Newcastle and the surrounding areas. The area benefits from a good network of local bus routes, making public transport a viable option for those without private vehicles. For pet owners driving, the location is easily identifiable and typically offers some parking facilities, though it's always advisable to check availability, especially during peak hours. Its accessibility ensures that residents from neighbourhoods like Fenham, Gosforth, and Blakelaw can reach the hospital without undue difficulty, a crucial factor when a pet requires urgent care.
The Newcastle-Upon-Tyne PDSA Pet Hospital provides a comprehensive range of veterinary services, focusing on essential treatments to maintain and restore pet health. While specific service availability may vary and is subject to eligibility criteria, their general offerings include:
- Consultations and Examinations: Initial assessments of a pet's health, diagnosis of illnesses, and general check-ups.
- Preventative Care: This may include vaccinations against common diseases, flea and worming treatments, and advice on preventative measures to keep pets healthy.
- Minor Surgical Procedures: Operations for common ailments, such as lump removals, dental extractions, and other routine surgeries.
- Emergency Care: While not a 24-hour emergency service in the same vein as a private referral hospital, they do provide emergency care during their operational hours for pets in critical condition.
- Diagnostic Services: Utilisation of tools like X-rays and ultrasounds to aid in diagnosing internal issues.
- In-patient Care: Facilities for pets requiring hospitalisation for ongoing treatment and monitoring.
- Medication Dispensing: Providing necessary prescription medications for a wide array of conditions.
- Advice and Support: Offering guidance on pet nutrition, behaviour, and general welfare to support responsible pet ownership.
Beyond its core services, the Newcastle-Upon-Tyne PDSA Pet Hospital possesses several features and highlights that underscore its importance to the local community:
- Charitable Mission: As part of the PDSA charity, their primary focus is on animal welfare, providing care to eligible pets regardless of their owners' ability to pay full private veterinary fees. This alleviates a significant burden for many families.
- Experienced Team: The hospital is staffed by qualified veterinary surgeons, nurses, and support staff who are dedicated to animal care. While customer experiences can vary, the professional training and commitment of the staff are central to their operation.
- Community Integration: The hospital is deeply embedded within the local Newcastle community, serving a vital role in supporting pet owners who might otherwise struggle to afford veterinary treatment.
- Educational Resources: Beyond direct treatment, the PDSA often provides valuable educational resources and advice to pet owners, promoting responsible pet care and preventative health measures.
- Focus on Essential Care: The PDSA's model ensures that resources are directed towards essential and life-saving treatments, prioritising the most critical needs of the animals.
For those in need of their services or looking for more information, the Newcastle-Upon-Tyne PDSA Pet Hospital can be contacted using the following details:
Address: The Ann Coleman Centre, Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AL, UK
Phone: 0191 214 6800
Mobile Phone: +44 191 214 6800
It is always recommended to call in advance for appointments, eligibility checks, and to confirm opening hours, especially for emergency situations.
In conclusion, the Newcastle-Upon-Tyne PDSA Pet Hospital stands as a crucial pillar of veterinary care for local residents in England. Its commitment to providing essential and often life-saving treatments to pets whose owners meet specific eligibility criteria makes it an invaluable resource. Despite some varied individual experiences, which are common across all service providers, the hospital's foundational purpose remains to alleviate suffering in sick and injured animals. For pet owners in and around Newcastle upon Tyne, particularly those for whom private veterinary fees are a significant barrier, the PDSA Pet Hospital offers a vital lifeline. Its accessible location, comprehensive range of services focused on core veterinary needs, and dedicated team make it a suitable and often indispensable choice for ensuring the health and happiness of their cherished animal companions. By supporting pets and their owners, the Newcastle-Upon-Tyne PDSA Pet Hospital reinforces the strong bond between humans and animals within the local community.
Newcastle-Upon-Tyne PDSA Pet Hospital Location
Newcastle-Upon-Tyne PDSA Pet Hospital
The Ann Coleman Centre, Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AL, UK
Newcastle-Upon-Tyne PDSA Pet Hospital Reviews
I can't fault the help and support from everyone at the PDSA. They made me and Millie feel reassured and at ease through out the whole process. So helpful with everything. Millie had a water infection, and they were very quick with diagnosis and prompt with antibiotics. I would recommend taking a water sample with you as that really speeds everything up. Always leave a donation as it'sso important with the work they do.
Apr 23, 2025 · Julie RichardsonPLEASE READ! I would give them 0 stars if i could.A absolutely awful experience for myself and my poorly dog.AVOID!My dog was rushed in and passed around the Newcastle & Gateshead branch due to her not passing urine. In this review I will only be leaving feedback for the Newcastle branch, I will be leaving a separate one for the gateshead branch but the whole company is an utter joke.Due to my dog not passing urine and after many ultrasounds and x-rays they told me to put my dog to sleep. Besides her not urinating correctly, my dog is a happy, healthy and perfect pooch. My first bad encounter was myself being told that she was going in for surgery (twice) both times when i went to collect her she had not been in for surgery yet during the consultation this was agreed upon. (don’t get me wrong im thankful she didn’t but why say this is definite if it’s not going to happen).They told me on the first consultation that their is no bladder stones in her bladder but one may have blocked her urethra hence her not urinating correct to. they ‘resolved’ this by pushing the suspected stone back into her bladder and that her special urinary food would just dissolve this. They said if she didn’t continue to pass urine to bring her straight back in. 2 days later she was struggling again so off we went back to the PDSA gateshead branch.On her second visit they had to drain her bladder via injection at the gateshead branch & I received a call to go pick her up to transport her to newcastle to go in for surgery due to her ‘bladder stones’ (which she didn’t even have). I was told that i had to pay £400 upfront before her surgery (which is fine and understandable). I received a phone call from them later that evening which they said that they don’t know what the problem is and that I needed to put her to sleep. When i asked to collect my dog the reply I got from the vet was ‘You want to collect her? She is heavily sedated you know?’ in a very sassy, surprised tone of voice. I was not happy about this and I’m still not happy.When i collected my baby the nurse then told me that I had 2 options. To take her elsewhere because they ‘don’t have the correct facilities’ or to put her to sleep. As a person who is on benefits and qualify for the low cost service I have spent just under £1,000 between newcastle and gateshead PDSA to get no further forwards.Due to her not having surgery I asked if I owed them anything and the nurse replied with ‘oh you’re in credit, you can either leave it on or go to reception and get your refund’. I went to the reception to get the refund as I had to take her private and needed a refund. The receptionist said unfortunately she said she wasn’t able to issue a refund as she ‘wasn’t on for this’ and that I would have to come back on Monday (It was friday) to get my refund. how stupid to have someone on the checkout who can’t issue refunds? I needed this money to pay to a private vet to save her life. I couldn’t wait til Monday but unfortunately she couldn’t do anything about this. i’m appalled by the situation. I did tell the receptionist that I’ve had to travel for 40 minutes to come here and that I can’t keep traveling backwards and forwards as it’s costing me money but quite frankly she just didn’t care and just kept repeating that she ‘can’t do anything’. This was nearly 2 weeks ago and i’m still waiting for my refund.Overall, the PDSA are awful and to be honest they just want to put any animal to sleep. I can tell you now I will never be taking my baby girl back here. I would rather be in debt and make sure she’s alive. I would honestly rather eat shards of glass than return to this PDSA. I would highly not recommend. I know so many people who have had similar encounters with this PDSA. AVOID!!!!I had an even worse experience at the gateshead branch but I will leave that under their section.After 5K later between the PDSA and private turns out she has a serious untreated UTI. This could have all been prevented if they done their job correctly & took a urine test as a first point of call!
Apr 21, 2025 · Chelsea McGarveyAnne Coleman centre PDSA in Newcastle is a fantastic charity. Donations always welcome for their wonderful service.I have 6 cats, 3 are rescued cats ; my furr babies.I can't fault this PDSA.
Sep 11, 2024 · Anne “Wildflower” SmithAbsolutely brilliant charity for those who need it...reception staff are excellent, friendly and helpful and most of vets the same although one I saw today may be a brilliant vet but certainly lacks people skills!
May 21, 2025 · Terri LitsterAn Emergency Turned AwayAbsolutely devastated. My 12-year-old indoor cat, Smudge, fell suddenly ill — 4 days now, vomiting frothy discoloured bile, not eating, not drinking, lethargic, hiding. Classic signs of something serious. Cowgate PDSA flat-out refused to even assess her. No triage. No waiting list. No advice. Just "we're not accepting new patients" and a curt hang-up after telling me to “go private.”I understand staff shortages. I don’t understand abandoning sick animals. You’re the People’s Dispensary for Sick Animals — the pet equivalent of the NHS. And yet you turned your back on a clearly suffering animal. Smudge has never needed you in 12 years, and the one time she did, you weren’t there.Disgusted. Heartbroken. And if this is how you operate under pressure, your mission statement means nowt. Expect a complaint to the Charity Commission!
Jun 05, 2025 · Rebecca Niel
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