The Haven Luxury Cat Hotel Photos










The Haven Luxury Cat Hotel Introduce
For cat owners across England, the thought of leaving our beloved felines when planning a holiday or business trip can often bring a mix of excitement and apprehension. While we look forward to our own break, the paramount concern is ensuring our cats receive the same level of comfort, care, and affection they enjoy at home. This is where The Haven Luxury Cat Hotel, nestled in the charming village of Countesthorpe, Leicestershire, steps in as a truly exceptional solution. More than just a cattery, it's a dedicated boutique cat hotel designed to provide a genuine "home away from home" experience for your cherished furball.
The Haven Luxury Cat Hotel is built on a deep understanding of feline nature and a commitment to their well-being. Dawn, the proprietor, and her team go above and beyond to create an environment where cats feel secure, stimulated, and pampered. From the initial inquiry to the joyful reunion, their focus is on providing a seamless and reassuring service for both cat and owner. The glowing testimonials from satisfied customers speak volumes about the personalised attention, beautiful surroundings, and the peace of mind offered, making The Haven a highly recommended choice for discerning cat owners in Leicestershire and beyond.
The Haven Luxury Cat Hotel is situated at 9 Poplar Ave, Countesthorpe, Leicester LE8 5SP, UK. This location places it in the heart of Countesthorpe, a picturesque and quiet village in Leicestershire, just south of the vibrant city of Leicester. The cattery is uniquely positioned, accessed via a bridleway, ensuring a serene and tranquil environment for feline guests with no passing traffic, contributing significantly to a stress-free stay.
Despite its peaceful setting, The Haven Luxury Cat Hotel remains conveniently accessible for cat owners across Leicestershire and the wider East Midlands region. Countesthorpe is well-connected by local road networks, making it an easy drive from Leicester city centre, as well as surrounding towns and villages such as Blaby, Wigston, Narborough, and Enderby. For those travelling by car, the instruction to park on their driveway only ensures a clear and safe arrival and departure process, respecting neighbours in the quiet residential area.
The village location provides a calm approach to the cattery, allowing cats to arrive in a less agitated state than might be the case with a more urban or industrial setting. This combination of rural tranquility and practical accessibility makes The Haven Luxury Cat Hotel an ideal choice for cat owners seeking a premium boarding experience in England.
The Haven Luxury Cat Hotel is a small, boutique establishment exclusively dedicated to providing premium boarding services for cats. Their focus is entirely on feline guests, ensuring a bespoke and highly attentive experience.
Their key services include:
- Exclusive Luxury Suites: Offering a limited number of "exclusive suites" (just 6, as per their website information), ensuring personalised attention for each guest. These are spacious, light, and individually decorated.
- Enriching Environment: Suites are designed with a "penthouse style" layout, providing ample space for cats to move around, play, and explore. They feature French windows that open to provide beautiful, entertaining views of the garden and local wildlife, stimulating the cats' inquisitive nature.
- Climate Control and Comfort: All suites are centrally heated with thermostatic control, ensuring a comfortable temperature regardless of the weather. They also include cosy bedding and varied activity centres for play and relaxation.
- Personalised Care and Attention: The team, led by Dawn, prides itself on getting to know each cat's individual needs, quirks, and characteristics before their arrival. This allows for a tailored experience, including lots of fuss, cuddles, and playtime.
- Regular Updates for Owners: A highly appreciated service, owners receive almost daily photo and video updates of their cats enjoying their "holiday," providing immense peace of mind.
- Dietary Management: While not explicitly detailed, luxury catteries typically cater to a wide range of dietary needs, including special diets or administration of owner-provided food.
- Medication Administration: (Standard for quality catteries, implied by the level of care) Staff would typically be able to administer prescribed medications with owner consent and clear instructions.
- Health and Hygiene Standards: Maintaining immaculately clean and hygienic suites, with the welfare of their feline guests as the utmost priority. All cats must be up-to-date with vaccinations for Feline Enteritis and Feline Calicivirus (Cat Flu), and treated for fleas and worms prior to admission. Un-neutered males over six months are not accepted.
- Pre-Stay Viewings: Prospective clients are highly encouraged to visit and view the facilities by appointment, allowing them to feel completely comfortable before booking.
- Comforting Extras: Features like Feliway spray or catnip spray can be used for nervous cats, and some luxury catteries offer additional comforts like hot water bottles or specific grooming if desired. (The reviews mention cats coming home smelling lovely and with a toy.)
The Haven Luxury Cat Hotel stands out in the cat boarding industry through several distinctive features and highlights that make it a truly premium choice for cat owners in England:
- Boutique and Exclusive Setting: With only 6 exclusive suites, the cattery offers a highly personalised and less commercial feel than larger facilities. This ensures that each cat receives maximum individual attention and care from the dedicated staff.
- Exceptional Personalised Care: As highlighted by customer reviews, Dawn and her team genuinely "get to know your cat before arrival and spend so much time with them." This level of individual understanding and affection creates a truly "home away from home" experience, easing anxieties for both cats and their owners.
- Regular Photo and Video Updates: This highly valued feature provides immense peace of mind for owners. Receiving "almost daily updates" and seeing "photos and video updates" of their happy cat enjoying their stay is a significant differentiator.
- Spacious, Light, and Stimulating Suites: The suites are described as "spacious, light, and cosy," featuring large windows with "a great view of the garden to watch the birds!" This design promotes natural behaviour, provides entertainment, and prevents feelings of confinement.
- Tranquil and Secure Location: Nestled in a quiet area accessed via a bridleway, the cattery is free from passing traffic and urban noise. This serene environment is ideal for cats, reducing stress and allowing them to relax and enjoy their surroundings.
- Immaculate Cleanliness and High Standards: While not explicitly stated in the given information, the term "luxury" and positive reviews about cat comfort imply very high standards of hygiene and facility maintenance, which is crucial for cat health. Their terms also confirm strict vaccination and parasite control policies.
- Positive Cat Experience: Testimonials frequently mention cats coming home "happy," "relaxed," "smelling lovely," and even "not sulking," indicating a genuinely positive experience for the feline guests. The inclusion of a toy for the cat to take home is also a lovely touch.
For inquiries, bookings, or to arrange a viewing of The Haven Luxury Cat Hotel, please use the following contact details:
Address: 9 Poplar Ave, Countesthorpe, Leicester LE8 5SP, UK
Phone: 07812 144087
Mobile Phone: +44 7812 144087
Opening Times (for drop-offs and collections, viewings by appointment):Monday to Friday: 10:00 AM to 4:00 PMWeekends and Bank Holidays: 10:00 AM until noon(Please note: Closed Christmas Eve, Christmas Day, Boxing Day, New Year's Day & Easter Sunday for drop-offs/collections, but still board on these dates. Check their website for specific opening dates and tariffs, as they can vary by year.)
For cat owners across England, especially those in Leicestershire seeking unparalleled care for their feline companions, The Haven Luxury Cat Hotel is an exceptionally suitable choice. Its core appeal lies in its boutique approach, offering personalised and genuinely loving attention that truly makes it a "home away from home." The spacious, light-filled suites with garden views, coupled with the tranquil rural setting, provide an ideal environment for cats to relax and thrive.
The consistent positive feedback, particularly highlighting Dawn's dedication to getting to know each cat individually and providing frequent photo/video updates, offers immense peace of mind to owners. Knowing your cat is not just housed, but actively cared for, played with, and happy, allows you to enjoy your own time away without worry. For locals prioritising a stress-free, luxurious, and truly caring holiday experience for their cat, The Haven Luxury Cat Hotel in Countesthorpe comes highly recommended, ensuring your cherished pet is in the safest and most affectionate hands.
The Haven Luxury Cat Hotel Location
The Haven Luxury Cat Hotel
9 Poplar Ave, Countesthorpe, Leicester LE8 5SP, UK
The Haven Luxury Cat Hotel Reviews
We were a little nervous using a new cattery but Dawn was a literal angel with looking after our Chippy.We had almost daily updates and are beyond happy with the services provided.Dawn really goes the extra step to get to know your cat before arrival and spends so much time with them!I am going to recommend The Haven to every cat owner I know.Thanks again Dawn, we will be seeing you again soon :)Jess, Toby and Chippy
Apr 24, 2025 路 jess bradley-smithA beautiful home away from home for our cat - we had lots of photo and video updates of her stay which definitely put our mind at ease.The rooms are light, spacious and have a great view of the garden to watch the birds!She also loved her toy she came home with. Thank you for taking such good care of Cleo! She will be back soon 馃グ
Nov 17, 2024 路 Mollie FootittI've just picked up my two cats Star and Pepper who I left with Dawn during my 10 day ski break. It was their first stay and longest at a cattery since I got them from the rescue centre. Dawn encouraged a visit to the cattery beforehand which I took the offer. Star and Pepper had a lovely time and were looked after with plenty of love and care which was wonderful to see via the photos sent during the week and on my return. Dawn had spent time getting to know them, playing with them and making sure they settled in. The whole experience end to end was brilliant and would highly recommend.
Jan 29, 2023 路 RosWe hadn't taken our boy to a cattery for years and he's an old chap now, so we were understandably worried how he'd react and adjust to one.After searching online, the Haven looked like the perfect choice and I'm so glad we took the plunge!Dawn was so reassuring over the phone and put our minds at ease. Her and Rob gave him lots of attention to ensure he settled in well and we had regular updates on his stay with them. This allowed us to relax and concentrate on our holiday, knowing he was being treated like a king 馃憫Thank you so much, and we'll not hesitate to use your hotel again!
Jan 10, 2024 路 Cheryl GambleOur boy Geralt stayed here with Dawn for the first time this week and he absolutely loved his stay! Dawn went above and beyond to reassure me when I was so upset dropping him off. We recieved photos and video updates that he was having a good time and we even picked a few meals from the available gourmet menu for him to make him comfortable (such a lovely touch) he was so well looked after and recieved treats, cuddles and plenty of attention 馃槉 thank you so much haven cattery! I would highly recommend to any cat mummy or daddy ! Xox
Aug 08, 2022 路 Lauren Sadler
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