Westway Veterinary Group, Houghton

Welcome to the comprehensive guide for pet owners in Houghton le Spring and the surrounding areas! If you're searching for a reliable and caring "pet store" or, more accurately, a dedicated veterinary group that offers extensive services for your furry, feathered, or scaled companions, look no further than Westway Veterinary Group in Houghton. While often colloquially referred to as a "pet store" by some, Westway Veterinary Group is a professional veterinary clinic committed to providing high-quality medical care for pets. This article will provide an in-depth overview of their services, facilities, and why they are a suitable choice for local pet owners.

Westway Veterinary Group has a long-standing reputation in the North East, established in 1975, with numerous branches across Tyne and Wear, Durham, and Northumberland. The Houghton branch, specifically, is a modern and vibrant facility designed to cater to the diverse needs of pets and their owners. They are part of a larger network supported by a Tier 3 RCVS hospital in Newcastle Upon Tyne, ensuring access to advanced care when necessary. This commitment to high clinical standards and excellent patient and client care is a cornerstone of their philosophy. They understand the strong bond between pets and their owners and strive to treat every animal with the same care and concern as if they were their own, a sentiment often echoed in positive customer feedback.

The facility itself is a testament to Westway's investment in pet well-being. The Houghton branch transformed a disused council administration block into a state-of-the-art veterinary surgery, featuring the latest high-tech equipment. This significant investment ensures that pets in Houghton le Spring and nearby areas receive top-tier medical attention without needing to travel far. Their dedication extends beyond just medical treatments; it encompasses preventative care, advice, and support to help pet owners keep their animals healthy and happy throughout their lives. This holistic approach to pet care makes Westway Veterinary Group a vital resource for the local community.

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Westway Veterinary Group, Houghton, is conveniently situated at the Houghton Business Centre, Lake Road, Houghton le Spring, DH5 8BJ, UK. This location offers excellent accessibility for residents of Houghton le Spring, Sunderland, Seaham, and Shiney Row. The branch boasts ample onsite parking, which is a significant advantage for pet owners, especially when transporting unwell or anxious animals. The ease of access helps reduce stress for both pets and their owners, making visits as smooth as possible.

Being located within the Houghton Business Centre means the clinic is part of a well-known local landmark, making it easy to find for new and returning clients. The area is generally well-connected, ensuring that a wide catchment area of pet owners can benefit from their services. The clinic’s operating hours are generally Monday to Friday from 8:30 AM to 6:30 PM, and Saturdays from 8:30 AM to 4:30 PM, making it convenient for appointments around typical work schedules. It's always advisable to check their official website or call ahead for the most up-to-date opening times and to book appointments.

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Westway Veterinary Group in Houghton provides a comprehensive range of small animal services designed to cover all aspects of pet health. These services are delivered by a dedicated team of experienced veterinary surgeons and nurses who are committed to providing the best possible care. Here are some of the key services you can expect:

• Consultations: General health checks, preventative care advice, and diagnosis of illnesses.
• Vaccinations and Parasite Control: Essential vaccinations to protect against common diseases, along with advice and products for flea, tick, and worm prevention.
• Surgical Facilities: Full surgical and operating facilities for routine procedures and more complex surgeries.
• In-House Laboratory: For quick and accurate diagnostic testing, including blood tests, helping to speed up diagnosis and treatment plans.
• Digital Imaging: Including digital X-ray, dental X-ray, and ultrasound services for thorough diagnostic capabilities.
• Dental Care: Comprehensive dental services to maintain your pet's oral health, including dental X-rays.
• Nurse Clinics: For a variety of services such as weight management, dietary advice, post-operative checks, and general health advice.
• Repeat Prescriptions: Convenient ordering and collection of repeat medications for chronic conditions.
• Microchipping: Essential for pet identification and reuniting lost pets with their owners.
• Pet Health Club: Proactive healthcare plans designed to spread the cost of preventative treatments and provide additional benefits.

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The Houghton branch of Westway Veterinary Group stands out due to several key features that enhance the client and patient experience:

• Modern, State-of-the-Art Facilities: A significant £400,000 investment has transformed the clinic into a modern surgery equipped with the latest technology.
• Separate Dog and Cat Wards: A crucial feature designed to reduce stress for feline patients, as cats can be easily stressed by the presence and scent of dogs. This separation ensures a calmer environment for recovery and examination.
• Separate Ward for Exotic Species: Dedicated facilities for exotic pets, including rabbits, demonstrating their comprehensive care capabilities for a wide range of animals.
• Experienced and Caring Team: The practice is staffed by a large professional veterinary team, including skilled veterinary surgeons, some of whom hold certificate qualifications, and an excellent nursing team.
• Ample Onsite Parking: Convenient and stress-free parking directly at the clinic.
• Commitment to High Clinical Standards: Continuously striving to achieve high clinical standards and provide excellent patient and client care, a commitment underpinned by their RCVS hospital support.
• Client-Centric Approach: The team is consistently described as pleasant, helpful, and showing genuine care and concern for pets, often offering advice over the phone.

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To learn more or to book an appointment, you can contact Westway Veterinary Group, Houghton, using the following details:

• Address: Houghton Business Centre, Lake Rd, Houghton le Spring DH5 8BJ, UK
• Phone: 0191 512 6600

It's always recommended to call ahead to schedule appointments to ensure timely service and to confirm current opening hours, especially for specific services or emergencies.

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For pet owners in Houghton le Spring and the surrounding communities, Westway Veterinary Group offers a truly comprehensive and compassionate veterinary service that goes far beyond what one might expect from a typical "pet store." While the term "pet store" often implies retail of pet supplies, Westway is a dedicated medical facility that prioritizes the health and well-being of animals. Their modern facilities, equipped with advanced diagnostic and surgical tools, ensure that your pet receives the best possible medical care right on your doorstep. The presence of separate wards for different species, particularly cats, highlights their thoughtful approach to reducing animal stress during visits, which is invaluable for sensitive pets.

The consistent feedback from long-term clients underscores the genuine care and professionalism of the staff. Many reviews highlight the team's willingness to go the extra mile, offering not just medical treatment but also valuable advice and emotional support to pet owners. While there might occasionally be minor issues, as with any busy public service, the overwhelming sentiment is one of trust and satisfaction with the quality of care provided. The convenience of their location with ample parking further solidifies their suitability for local residents. Choosing Westway Veterinary Group means entrusting your beloved companion to a team that is not only highly skilled but also deeply caring, ensuring that your pet receives consistent, high-quality attention throughout their life.

Westway Veterinary Group, Houghton

Houghton Business Centre, Lake Rd, Houghton le Spring DH5 8BJ, UK