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Smile Cattery

Mansion House Farm, Lightwood Ln, Norton, Sheffield S8 8BG, UK

4.0
We have used this cattery a few times and had no complaints. Sadly when they were taken over by new owners they put their prices up significantly, twice in quick succession. They have priced us out of using them and we now use cat-sitters, which is much cheaper. - Sam Wright
Smile Cattery Overview Photos Intro Location Reviews

Smile Cattery Photos

Smile Cattery Picture 1Smile Cattery Picture 2Smile Cattery Picture 3

Smile Cattery Introduce

For cat owners across England, particularly in Sheffield and the surrounding areas of South Yorkshire, finding a trustworthy and comfortable place for their feline companions to stay while they are away is a significant concern. The search for a cattery that combines professional care with a genuinely welcoming atmosphere often leads to establishments like Smile Cattery. Situated in the tranquil setting of Norton, Sheffield, Smile Cattery aims to provide a safe and happy 'holiday home' for cats, offering peace of mind to their owners.

Smile Cattery operates as a dedicated cat boarding facility, focusing exclusively on the needs of felines. This specialisation often means that the environment, facilities, and care routines are meticulously tailored to ensure the comfort and well-being of cats, free from the potential stresses associated with other animal boarding services. With a team dedicated to providing a high standard of care, Smile Cattery strives to ensure that every cat receives the attention, security, and warmth they deserve during their stay.

This article will delve into what makes Smile Cattery a key local service for cat owners in the region. We will explore its accessible location, the types of services typically offered by such a facility, its distinctive features and highlights, and provide contact information. Finally, we will conclude with an assessment of why Smile Cattery is suitable for local cat owners, considering both its strengths and any factors that might influence a client's decision.

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Location and Accessibility

Smile Cattery is conveniently located at Mansion House Farm, Lightwood Ln, Norton, Sheffield S8 8BG, UK. This address places the cattery in Norton, a well-established and generally peaceful area within Sheffield. The setting at Mansion House Farm suggests a semi-rural or tranquil environment, which can be beneficial for cats who prefer a quieter atmosphere away from the hustle and bustle of city centres.

Lightwood Lane itself provides direct access to the cattery, and its position within Norton ensures good connectivity to various parts of Sheffield and wider South Yorkshire. For residents of Sheffield, Chesterfield, and other nearby towns, the cattery is typically accessible via local road networks. The S8 8BG postcode makes it easy to locate using satellite navigation systems, simplifying the journey for pet owners.

For those travelling by car, a location within a farm or semi-rural setting often means that there is adequate on-site parking, which is a significant convenience when dropping off or collecting pets. This ease of access contributes to a smoother and less stressful experience for both the cat and its owner. While public transport might serve parts of Norton, private vehicle access is usually the most practical method for visiting a cattery, and Smile Cattery's location appears well-suited for this.

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Services Offered

Smile Cattery, as a dedicated cat boarding facility, provides services specifically tailored to ensure the comfort, safety, and well-being of its feline guests. While specific detailed service lists are often best confirmed directly with the cattery, based on common practices in reputable catteries and customer feedback, one can expect the following offerings:

  • Individual Cat Accommodation: Each cat is typically housed in its own comfortable and secure pen or chalet, designed to provide a safe and personal space. These pens usually include a sleeping area, a run or exercise space, and various levels for climbing and observation.
  • Climate-Controlled Environments: Reputable catteries often provide heated sleeping areas, especially crucial during colder months, to ensure cats remain warm and comfortable.
  • Feeding Services: Cats are fed according to their established dietary routines. This typically includes providing a selection of common cat food brands, with the option for owners to bring their cat's preferred food for consistency, especially for those with sensitive stomachs or specific dietary needs. Fresh water is always available.
  • Daily Cleaning and Hygiene: High standards of cleanliness are maintained, with regular cleaning of pens, changing of litter trays, and sanitisation to ensure a healthy and hygienic environment for all guests.
  • Individual Attention and Interaction: Staff are expected to provide individual attention, cuddles, and playtime, ensuring that cats receive social interaction and emotional comfort during their stay. This personalised approach helps reduce stress and promotes well-being.
  • Medication Administration: For cats with ongoing health conditions, the cattery should be capable of administering prescribed medications as per veterinary instructions.
  • Health Monitoring: Staff regularly monitor the health and behaviour of all feline guests, with protocols in place for contacting owners and, if necessary, veterinary services in case of unexpected illness or concerns.
  • Extended Stays and Flexibility: As evidenced by a customer review regarding an "extra day coming home from Spain," the cattery demonstrates flexibility and willingness to accommodate unforeseen changes in travel plans, providing vital support to owners during potential delays.
  • Vaccination Requirements: For the safety and health of all cats, it is standard practice for catteries to require up-to-date vaccinations for common feline diseases (e.g., feline infectious enteritis and cat flu).

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Features / Highlights

Smile Cattery possesses several key features and highlights that contribute to its standing as a choice for cat owners in Sheffield, though it's important to consider all aspects of customer feedback:

  • Professional, Friendly, and Welcoming Team: A major highlight, consistently praised by positive reviews, is the demeanour of the staff. They are described as "professional friendly and welcoming," creating an inviting atmosphere that immediately puts pet owners at ease. This high level of customer service extends to accommodating unexpected situations, such as extended stays.
  • High-Quality Cat Care: Customers frequently commend the cattery for providing excellent care, stating that their cats were "well looked after" and that they "wouldn’t send our girls anywhere else." This suggests a strong commitment to feline welfare and attention to individual needs.
  • Flexibility and Support in Unforeseen Circumstances: The anecdote of being "delayed an extra day coming home from Spain" and the team being "fab" by keeping the cats an extra day highlights an exceptional level of customer support and operational flexibility. This ability to adapt to client needs during travel emergencies is invaluable and builds significant trust.
  • Peace of Mind for Owners: For pet owners who are "upset to leave" their cats, the ultimate highlight is the reassurance that their feline friends are "absolutely fine" and well cared for. This peace of mind allows owners to enjoy their time away without worry, leading to strong recommendations and repeat business.

However, it is also important to acknowledge a significant concern raised in customer feedback:

  • Pricing and Value for Money: A key issue highlighted by a long-term customer is a "significant" and rapid increase in prices following a change in ownership, to the point where they felt "priced out" and sought cheaper alternatives like cat-sitters. While price adjustments are common with new ownership, a "significant, twice in quick succession" increase can be a considerable deterrent for some, impacting perceived value for money, despite the quality of care.

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Contact Information

For cat owners in Sheffield, Norton, and the wider South Yorkshire region of England, who are considering boarding their feline companions, Smile Cattery is available for enquiries and bookings. You can reach them using the following contact details:

Address: Mansion House Farm, Lightwood Ln, Norton, Sheffield S8 8BG, UK

Phone: 07851 943467

Mobile Phone (Alternative Contact): +44 7851 943467

It is always advisable to contact the cattery in advance, especially during peak holiday periods, to check availability and discuss your cat's specific needs. Given the feedback on pricing, it would also be prudent to confirm current rates for your desired boarding period and any potential additional charges to ensure full transparency before booking.

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Conclusion: Why this place is suitable for locals

For cat owners in Sheffield and the surrounding areas of South Yorkshire, England, Smile Cattery offers a compelling option for feline boarding, making it a suitable choice for a significant portion of the local community. Its location at Mansion House Farm on Lightwood Lane in Norton provides a tranquil setting, which is beneficial for cats, while remaining easily accessible from various parts of Sheffield. This balance of peaceful environment and practical convenience is a key factor for local residents seeking reliable pet accommodation.

The strongest argument for Smile Cattery's suitability lies in the consistently high praise for its professional, friendly, and welcoming team. Customer testimonials highlight a staff that is not only competent in providing care but also genuinely compassionate, making the boarding experience less stressful for both cats and their worried owners. The ability to handle unforeseen circumstances, such as extended stays due to travel delays, with grace and professionalism, further underscores their reliability and commitment to customer support. This level of service builds immense trust, allowing owners to go away with the peace of mind that their "little girls" are "well looked after." The reassurance that an anxious owner "needn't have worried" is the ultimate testament to the positive impact of their care.

However, it is also important to acknowledge that recent significant price increases, as noted by a long-term customer, have "priced out" some previous clients. While the quality of care remains highly rated, the financial aspect is a crucial consideration for many households. Therefore, while Smile Cattery offers excellent service and a comfortable environment, its suitability for all locals will depend on individual budget constraints.

In summary, for those in Sheffield and nearby areas seeking a cattery that offers high standards of care, a professional and welcoming team, and crucial flexibility during travel, Smile Cattery is undoubtedly a strong contender. Provided the pricing aligns with an owner's budget, the peace of mind and quality of care offered make it a highly suitable and recommended local option for ensuring their beloved feline companions are in excellent hands.

Smile Cattery Location

Smile Cattery

Mansion House Farm, Lightwood Ln, Norton, Sheffield S8 8BG, UK

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