Fish Alive

- Unit 10-11, Dragonville Retail Park, Durham DH1 2YB

Welcome to Fish Alive, a prominent and highly regarded pet store nestled in the heart of Durham, United Kingdom. Specialising in aquatic life, this establishment has garnered a strong reputation among local fish enthusiasts and beginners alike. Far more than just a place to purchase pets, Fish Alive is a dedicated resource for everything related to aquariums, offering not only a vast selection of fish and supplies but also invaluable expert advice and exceptional customer service. For residents across County Durham and beyond, Fish Alive stands out as a reliable and professional hub for all things aquatic, committed to fostering healthy and thriving underwater environments for their customers.

The ethos at Fish Alive revolves around providing a comprehensive and supportive experience for every customer. Whether you’re setting up your very first fish tank or are a seasoned aquarist looking for exotic species or specific equipment, the knowledgeable team is on hand to guide you. Their dedication to the well-being of their aquatic inhabitants and the satisfaction of their clientele is a hallmark of their operation, making them a cornerstone of the local pet community in England.

Fish Alive is conveniently situated at Unit 10-11, Dragonville Retail Park, Durham DH1 2YB, UK. This strategic location offers excellent accessibility for residents throughout Durham and the surrounding areas. Dragonville Retail Park is well-known for its ease of access, benefiting from good road links and ample parking facilities, making visits to Fish Alive straightforward and stress-free. For those relying on public transport, the retail park is also typically served by local bus routes, ensuring that a trip to stock up on supplies or seek expert advice is always within reach. Its position within a larger retail park means customers can often combine their visit to Fish Alive with other errands, adding to the convenience. The clearly marked address makes it easy to locate, whether you’re driving or arriving by other means, reinforcing its role as a readily available local resource for aquatic pet owners.

The store's prime spot within a popular retail destination means it’s easily integrated into the regular shopping routines of many local households. This accessibility is a significant advantage, particularly for those who need to quickly address an issue with their tank or purchase urgent supplies. The location reflects Fish Alive's commitment to serving the local community efficiently and effectively, ensuring that expert help and quality products are never far away for fish keepers in the region.

Services Offered:

• Comprehensive Water Testing: Fish Alive provides on-the-spot, complimentary water testing services. This crucial service helps identify potential issues within your aquarium, such as high nitrate levels, and allows the expert staff to provide targeted solutions.
• Expert Aquatic Advice: The team at Fish Alive possesses extensive knowledge of tropical, cold-water, and marine fish. They offer tailored advice on everything from setting up new tanks and maintaining water quality to feeding schedules and managing common fish health issues.
• Wide Selection of Aquatic Life: Customers can explore an impressive variety of fish species, including vibrant tropical fish, robust cold-water fish, and fascinating marine inhabitants, catering to diverse preferences and experience levels.
• Extensive Range of Aquarium Supplies: The store stocks a comprehensive array of essential aquarium supplies. This includes high-quality fish food (such as specialized Pleco and snail food), water treatment products, filtration systems, tank decorations, and all the necessary equipment to create and maintain a healthy aquatic environment.
• Guidance on Pet Care: Beyond just selling products, the staff provide valuable care tips for specific species, ensuring that new pet owners are well-equipped to provide the best possible environment for their aquatic companions.
• Problem-Solving Support: For existing customers facing issues with their tanks or fish, the team offers practical, professional assistance to diagnose problems and recommend effective solutions, helping to restore tank health.

Features / Highlights:

• Highly Knowledgeable and Passionate Staff: A recurring highlight from customer feedback is the exceptional expertise and genuine passion displayed by the Fish Alive team. Their in-depth understanding of aquatic life and commitment to customer success set them apart.
• Outstanding Customer Service: Patrons consistently praise the friendly, welcoming, and attentive service they receive. The staff are dedicated to going "above and beyond" to assist customers, as evidenced by their willingness to help with complex tank issues.
• Free Water Testing: The provision of free water testing is a significant benefit, empowering customers to maintain optimal water quality and prevent problems before they escalate.
• Quality Product Recommendations: The store is committed to recommending and stocking high-quality products, ensuring that customers have access to effective solutions for their aquatic needs, such as reliable water treatment products.
• Impressive Selection: Fish Alive offers a diverse and well-maintained selection of fish and aquatic supplies, catering to both novice and experienced fish keepers. The variety ensures that customers can find exactly what they need for their specific tank setup.
• Clean and Well-Stocked Environment: Customers frequently commend the cleanliness of the shop and the consistent availability of stock, contributing to a pleasant and efficient shopping experience.
• Commitment to Fish Health: The team's dedication to the health and well-being of their fish is evident in the advice they provide and the quality of their stock, fostering trust and confidence among customers.

Contact Information:

Address: Unit 10-11, Dragonville Retail Park, Durham DH1 2YB, UK

Phone: 0191 384 3590

Mobile Phone: +44 191 384 3590

In conclusion, Fish Alive stands as an undeniable asset to the local community in Durham and indeed, for anyone in the England region of the United Kingdom with an interest in aquatic life. Its suitability for locals is multifaceted, beginning with its accessible location within Dragonville Retail Park, making it an easy and convenient destination for regular visits. However, it is the depth of expertise and genuine care provided by the team that truly sets Fish Alive apart as the ideal local pet store for aquarium enthusiasts.

For those new to the world of fish keeping, Fish Alive offers an incredibly supportive environment. The complimentary water testing service is invaluable for maintaining a healthy tank, and the professional, clear advice on everything from setup to ongoing care ensures that beginners can embark on their aquatic journey with confidence. Experienced aquarists will appreciate the extensive selection of tropical, cold-water, and marine fish, alongside a comprehensive range of high-quality supplies. The knowledgeable staff can discuss specific needs, offer advanced care tips, and help source particular items, making it a reliable hub for even the most niche requirements.

The consistent positive feedback from customers highlights the store's dedication to service excellence. Whether it's the friendly welcome, the patient guidance, or the willingness to go "above and beyond" to resolve a tank issue, Fish Alive demonstrates a commitment to fostering long-term relationships with its clientele. While one customer mentioned pricing concerns for certain specific items, the overwhelming consensus points to the unparalleled value derived from the expert advice, free services, and the peace of mind that comes from dealing with true aquatic specialists.

Ultimately, Fish Alive is more than just a retail outlet; it's a community resource. It provides essential products, expert knowledge, and vital support for maintaining healthy and vibrant aquatic environments, all delivered with a passion that is truly infectious. For any resident in England seeking a trusted partner for their aquatic pet needs, Fish Alive in Durham is unequivocally a suitable and highly recommended destination, ensuring that the joys of fish keeping are accessible and sustainable for everyone.

Fish Alive

Unit 10-11, Dragonville Retail Park, Durham DH1 2YB, UK