North East Pet Shop Introduce
In the heart of Hebburn, nestled within the vibrant community of Tyne and Wear, lies a true gem for pet owners: the North East Pet Shop. This independent, family-run establishment has quickly garnered a reputation as a cornerstone for local animal lovers, offering an extensive selection of products and a level of customer service that truly sets it apart. Far more than just a place to pick up pet essentials, the North East Pet Shop is a welcoming hub where both pets and their owners feel understood and valued, fostering a sense of community around responsible and loving pet care.
For those living in and around the North East of England, finding a reliable and comprehensive pet store that prioritises quality and customer satisfaction is paramount. The North East Pet Shop admirably fills this role, providing a convenient and friendly alternative to larger, impersonal chains. Whether you're a seasoned pet parent or welcoming a new furry, feathered, or scaled friend into your home, this local shop is designed to cater to your every need, ensuring your beloved companions are happy, healthy, and well-cared for.
Customers consistently highlight the inviting atmosphere and the genuine passion of the owners and staff, who go above and beyond to assist with any query, offer tailored recommendations, and even provide practical help, such as fitting a dog coat or advising on puppy essentials. This dedication to personal service, combined with a carefully curated inventory, makes the North East Pet Shop an indispensable resource for the local community.
The North East Pet Shop is conveniently situated at 8, Victoria Industrial Estate, Hebburn NE31 1UB, UK. This location offers easy access for residents throughout Hebburn and the wider Tyne and Wear area. Being part of an industrial estate often means ample parking is available, making visits hassle-free for those driving. The industrial estate setting also suggests that the shop is likely easily reachable by local public transport, providing accessibility for customers who rely on buses or other means of transport within Hebburn and its surrounding towns. Its strategic position ensures that it serves as a central point for pet owners in the North East, making it a practical choice for regular supplies and special purchases alike.
- Extensive range of pet food: This includes options for dogs, cats, small animals, reptiles, and even poultry, with a focus on quality and diverse dietary needs, including fresh and raw food selections.
- Variety of pet treats: A wide selection of treats catering to different palates and dietary requirements, perfect for training or just spoiling your pet.
- Comprehensive pet accessories: From comfortable beds and engaging toys to collars, leads, grooming tools, and cleaning products for all types of pets.
- Specialised items for various animals: Catering to more than just common household pets, they offer supplies for small animals (like rabbits, hamsters, guinea pigs), reptiles (including reptile food and tank accessories), and birds.
- Rabbit grooming services: The shop is notably involved with "Hebburn Bunnies North East," indicating a specialisation in rabbit care, including grooming services like de-shedding, trimming, tidying, and nail clipping for rabbits (vaccinations required).
- Expert advice and recommendations: Highly knowledgeable and friendly staff are always on hand to offer informed advice on pet care, product suitability, and to help customers make the best choices for their pets.
- Customer order and collection services: For items that may be out of stock, the shop offers convenient ordering and prompt collection, ensuring customers can get what they need without delay.
- Competitive pricing: Customers report that prices are reasonable and competitive compared to other pet suppliers, offering good value for high-quality products.
- Knowledgeable and Friendly Staff: A consistent highlight in customer reviews is the exceptional level of knowledge and friendliness displayed by the owners and staff. They are always willing to assist, offer informed advice, and provide a welcoming atmosphere.
- Diverse Product Range: The shop boasts a large and varied inventory, offering products for a wide array of pets, including dogs, cats, rabbits, small animals, and reptiles. Many customers appreciate finding items here that are difficult to source elsewhere.
- Personalised Customer Service: The team goes the extra mile, offering personalised attention such as helping customers try on coats for their dogs to ensure the correct fit, and providing tailored recommendations for specific pet needs.
- Commitment to Pet Well-being: Staff recommendations are always in the best interest of the pet, demonstrating a genuine care for animal welfare rather than just making a sale.
- Efficient Ordering and Collection: Even if an item is not immediately in stock, the shop is praised for its quick ordering process and next-day collection, minimising inconvenience for customers.
- Support for the Local Community: As an independent business, North East Pet Shop contributes to the local economy and provides a personalised shopping experience often missing from larger retail chains.
- Focus on Quality Products: Customers have consistently expressed satisfaction with the quality of food, treats, toys, and other products purchased from the shop.
Address: 8, Victoria Industrial Estate, Hebburn NE31 1UB, UK
For pet owners across Hebburn and the wider North East region, North East Pet Shop stands out as an exceptional local resource. Its suitability for locals stems from several key aspects that resonate deeply with community values and practical needs. Firstly, as an independent, family-run business, it offers a level of personal engagement and genuine care that larger chains often lack. The owners and staff are not merely transactional; they are an integral part of the community, fostering relationships with their customers and their pets.
The highly knowledgeable and friendly team provides invaluable, tailored advice that comes from a place of genuine expertise and concern for animal welfare. This means that whether you're grappling with a new puppy's needs, seeking the best dietary options for an older cat, or looking for specific supplies for a less common pet, you can rely on informed guidance. This personalised approach ensures that customers leave not just with products, but with confidence and peace of mind.
Furthermore, the extensive and diverse range of products available at North East Pet Shop means that locals rarely need to venture further afield for their pet’s needs. From everyday essentials like food and treats to specialised items and unique accessories, the shop aims to be a one-stop destination. The ability to order items for quick collection also adds a layer of convenience that is highly valued by busy individuals.
Competitive pricing ensures that quality pet care remains accessible, reinforcing the shop’s commitment to supporting the local community’s pet ownership journey without imposing undue financial burden. Ultimately, North East Pet Shop is more than just a retail outlet; it's a dedicated community partner, passionate about pets and committed to providing excellent service. For any pet owner in the North East, visiting this local gem is not just a shopping trip, but an enriching experience that benefits both them and their beloved animal companions.
North East Pet Shop Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
Crowd
- LGBTQ+ friendly
- Transgender safespace
Planning
- Quick visit
Recycling
- Electronics
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
North East Pet Shop Photos










North East Pet Shop Location
North East Pet Shop Reviews
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★ 5★ 4★ 3★ 2★ 1This is such a fantastic pet shop! We love visiting and so does our little frenchie Darcy. They have a large range of products, the owners are extremely knowledgeable and friendly, nothing a problem. We’ve bought food, treats, toys and a coat from here and have been happy with everything. We ordered the coat for collection from the store, and when we went to collect the owner asked did we want to try it, as they ran small, she thought we might need a bigger one looking at Darcy. She helped us try it on, and glad we did, we needed to size up! Which was sorted no problem there and then.
June 01 · Dionne WatsonWe visited following word of mouth recommendation and we were not disappointed.The staff were extremely friendly and helpful and suggested items that would help with our ten week old pup.They were not pushy and the items they recommended were in the best interest for our pup. One item they had sold out of they ordered it there and then and we collected it the following day.The prices are not extortionate compared to some pet suppliers and they are very knowledgeable in what they stock and recommend.We would have no hesitation to recommend them to other pet owners and will definitely be visiting them again.
December 26 · Paul MageeOrdered a fishtank on the 19th. On the the 23rd got a refund and no explanation why they didn't send the tank and just refunded me. Got to wait days to for the money to be refunded and now no tank and got an axolotl purchased waiting in the pet shop for us to pick up. Now I've got to wait even longer for refund and then go through the process of ordering another tank when I've already waited 5 days for this one. Disappointed 😞
February 23 · KaleyCome here regularly for treats and raw food!! Wonderfully helpful and friendly staff! Dogs absolutely love everything we get from here!
June 27 · Spencer Cash-ArcherOrdered item in November - never received. Have emailed multiple times and no response. Have phoned many times and nobody answers.Looking at other peoples reviews on Trustpilot it looks like money being taken and nothing happening. This is just theft/fraud. Then yesterday to top it received a spam email from them suggesting I subscribe for pet food with them! Not a hope........
January 11 · Ewan Purser
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