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North East Pet Shop
- 8, Victoria Industrial Estate, Hebburn NE31 1UB

Pet store, Pet food and animal feeds ★4.0

8, Victoria Industrial Estate, Hebburn NE31 1UB, UK

4.0
This is such a fantastic pet shop! We love visiting and so does our little frenchie Darcy. They have a large range of products, the owners are extremely knowledgeable and friendly, nothing a problem. We’ve bought food, treats, toys and a coat from here and have been happy with everything. We ordered the coat for collection from the store, and when we went to collect the owner asked did we want to try it, as they ran small, she thought we might need a bigger one looking at Darcy. She helped us try it on, and glad we did, we needed to size up! Which was sorted no problem there and then. - Dionne Watson
North East Pet Shop Overview Intro Detail Photos Location Reviews

North East Pet Shop Introduce

In the heart of Hebburn, nestled within the vibrant community of Tyne and Wear, lies a true gem for pet owners: the North East Pet Shop. This independent, family-run establishment has quickly garnered a reputation as a cornerstone for local animal lovers, offering an extensive selection of products and a level of customer service that truly sets it apart. Far more than just a place to pick up pet essentials, the North East Pet Shop is a welcoming hub where both pets and their owners feel understood and valued, fostering a sense of community around responsible and loving pet care.

For those living in and around the North East of England, finding a reliable and comprehensive pet store that prioritises quality and customer satisfaction is paramount. The North East Pet Shop admirably fills this role, providing a convenient and friendly alternative to larger, impersonal chains. Whether you're a seasoned pet parent or welcoming a new furry, feathered, or scaled friend into your home, this local shop is designed to cater to your every need, ensuring your beloved companions are happy, healthy, and well-cared for.

Customers consistently highlight the inviting atmosphere and the genuine passion of the owners and staff, who go above and beyond to assist with any query, offer tailored recommendations, and even provide practical help, such as fitting a dog coat or advising on puppy essentials. This dedication to personal service, combined with a carefully curated inventory, makes the North East Pet Shop an indispensable resource for the local community.

Location and Accessibility

The North East Pet Shop is conveniently situated at 8, Victoria Industrial Estate, Hebburn NE31 1UB, UK. This location offers easy access for residents throughout Hebburn and the wider Tyne and Wear area. Being part of an industrial estate often means ample parking is available, making visits hassle-free for those driving. The industrial estate setting also suggests that the shop is likely easily reachable by local public transport, providing accessibility for customers who rely on buses or other means of transport within Hebburn and its surrounding towns. Its strategic position ensures that it serves as a central point for pet owners in the North East, making it a practical choice for regular supplies and special purchases alike.

Services Offered

  • Extensive range of pet food: This includes options for dogs, cats, small animals, reptiles, and even poultry, with a focus on quality and diverse dietary needs, including fresh and raw food selections.
  • Variety of pet treats: A wide selection of treats catering to different palates and dietary requirements, perfect for training or just spoiling your pet.
  • Comprehensive pet accessories: From comfortable beds and engaging toys to collars, leads, grooming tools, and cleaning products for all types of pets.
  • Specialised items for various animals: Catering to more than just common household pets, they offer supplies for small animals (like rabbits, hamsters, guinea pigs), reptiles (including reptile food and tank accessories), and birds.
  • Rabbit grooming services: The shop is notably involved with "Hebburn Bunnies North East," indicating a specialisation in rabbit care, including grooming services like de-shedding, trimming, tidying, and nail clipping for rabbits (vaccinations required).
  • Expert advice and recommendations: Highly knowledgeable and friendly staff are always on hand to offer informed advice on pet care, product suitability, and to help customers make the best choices for their pets.
  • Customer order and collection services: For items that may be out of stock, the shop offers convenient ordering and prompt collection, ensuring customers can get what they need without delay.
  • Competitive pricing: Customers report that prices are reasonable and competitive compared to other pet suppliers, offering good value for high-quality products.

Features / Highlights

  • Knowledgeable and Friendly Staff: A consistent highlight in customer reviews is the exceptional level of knowledge and friendliness displayed by the owners and staff. They are always willing to assist, offer informed advice, and provide a welcoming atmosphere.
  • Diverse Product Range: The shop boasts a large and varied inventory, offering products for a wide array of pets, including dogs, cats, rabbits, small animals, and reptiles. Many customers appreciate finding items here that are difficult to source elsewhere.
  • Personalised Customer Service: The team goes the extra mile, offering personalised attention such as helping customers try on coats for their dogs to ensure the correct fit, and providing tailored recommendations for specific pet needs.
  • Commitment to Pet Well-being: Staff recommendations are always in the best interest of the pet, demonstrating a genuine care for animal welfare rather than just making a sale.
  • Efficient Ordering and Collection: Even if an item is not immediately in stock, the shop is praised for its quick ordering process and next-day collection, minimising inconvenience for customers.
  • Support for the Local Community: As an independent business, North East Pet Shop contributes to the local economy and provides a personalised shopping experience often missing from larger retail chains.
  • Focus on Quality Products: Customers have consistently expressed satisfaction with the quality of food, treats, toys, and other products purchased from the shop.

Contact Information

Address: 8, Victoria Industrial Estate, Hebburn NE31 1UB, UK

Conclusion: Why this place is suitable for locals

For pet owners across Hebburn and the wider North East region, North East Pet Shop stands out as an exceptional local resource. Its suitability for locals stems from several key aspects that resonate deeply with community values and practical needs. Firstly, as an independent, family-run business, it offers a level of personal engagement and genuine care that larger chains often lack. The owners and staff are not merely transactional; they are an integral part of the community, fostering relationships with their customers and their pets.

The highly knowledgeable and friendly team provides invaluable, tailored advice that comes from a place of genuine expertise and concern for animal welfare. This means that whether you're grappling with a new puppy's needs, seeking the best dietary options for an older cat, or looking for specific supplies for a less common pet, you can rely on informed guidance. This personalised approach ensures that customers leave not just with products, but with confidence and peace of mind.

Furthermore, the extensive and diverse range of products available at North East Pet Shop means that locals rarely need to venture further afield for their pet’s needs. From everyday essentials like food and treats to specialised items and unique accessories, the shop aims to be a one-stop destination. The ability to order items for quick collection also adds a layer of convenience that is highly valued by busy individuals.

Competitive pricing ensures that quality pet care remains accessible, reinforcing the shop’s commitment to supporting the local community’s pet ownership journey without imposing undue financial burden. Ultimately, North East Pet Shop is more than just a retail outlet; it's a dedicated community partner, passionate about pets and committed to providing excellent service. For any pet owner in the North East, visiting this local gem is not just a shopping trip, but an enriching experience that benefits both them and their beloved animal companions.

North East Pet Shop Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Accessibility

  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Amenities

  • Gender-neutral restroom
  • Crowd

  • LGBTQ+ friendly
  • Transgender safespace
  • Planning

  • Quick visit
  • Recycling

  • Electronics
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

North East Pet Shop Photos

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North East Pet Shop Location

North East Pet Shop

8, Victoria Industrial Estate, Hebburn NE31 1UB, UK

North East Pet Shop Reviews

An average rating of ★4.1 from 55 user reviews.

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