Urban Exotics Introduce
Welcome to Urban Exotics, a distinguished pet store nestled in the heart of Kirkby in Ashfield, Nottingham. If you're based in England and searching for a reliable, comprehensive, and expert-led destination for all your pet needs, particularly in the realm of exotic animals, then Urban Exotics is undoubtedly a name you should know. This establishment stands out not just for its extensive selection but also for its profound commitment to animal welfare and customer education. Whether you're a seasoned exotic pet owner or contemplating welcoming a unique new companion into your home, Urban Exotics provides an unparalleled experience, blending professional service with a genuinely friendly approach.
For many local residents across Nottinghamshire and the wider East Midlands, Urban Exotics has become a trusted hub for everything from vivariums and heating equipment to specialised nutrition and, of course, a diverse array of captivating creatures. The store prides itself on creating a welcoming environment where customers feel comfortable asking questions, seeking advice, and exploring the fascinating world of exotic pets. Their reputation as a go-to resource is solidified by countless positive testimonials from satisfied customers who frequently highlight the staff's knowledge and helpfulness.
Urban Exotics is more than just a retail space; it's a community asset for pet enthusiasts. They understand the unique requirements of exotic animals and are dedicated to ensuring that every pet finds a suitable, loving, and well-prepared home. This commitment to responsible pet ownership is evident in every interaction, from the initial consultation to after-sales support. Their passion for animals is palpable, creating an inviting atmosphere that encourages exploration and learning.
Strategically located at 1 Urban Rd, Kirkby in Ashfield, Nottingham NG17 8AH, Urban Exotics boasts excellent accessibility for residents throughout Nottinghamshire and beyond. Kirkby in Ashfield is well-connected by road networks, making it a convenient destination whether you're driving from Nottingham city centre, Mansfield, Sutton-in-Ashfield, or surrounding villages. The store's position within Kirkby in Ashfield allows for straightforward navigation and typically offers ample parking options nearby, ensuring a stress-free visit for those transporting equipment or new pets. Public transport links also serve the area, providing additional convenience for customers relying on buses to reach the store. Its local presence makes it an invaluable resource, saving locals the need for lengthy journeys to find specialist pet supplies and expert advice.
The easily locatable address means that whether you're a regular customer popping in for supplies or a new visitor embarking on your exotic pet journey, finding Urban Exotics is simple. This accessibility is a significant advantage for a specialist store, as it ensures that crucial supplies and expert guidance are readily available to the local community, promoting responsible and well-informed pet ownership without undue travel burdens.
Urban Exotics distinguishes itself through a comprehensive suite of services tailored to the unique needs of exotic pet owners. Their offerings extend far beyond simple sales, encompassing essential support and resources:
- Extensive Selection of Exotic Animals: A wide variety of reptiles (including snakes like olive pythons, lizards, geckos), amphibians, and invertebrates.
- High-Quality Enclosures and Vivariums: Everything from starter kits to custom setups, ensuring appropriate housing for various species.
- Specialised Heating and Lighting Equipment: Essential components like heat lamps, ceramic heaters, UV-B bulbs, and thermostats to maintain optimal environmental conditions.
- Nutritional Supplies: A broad range of live and frozen feeds, supplements, and specialised diets catering to the dietary requirements of exotic pets.
- Substrates and Decor: Various types of bedding, hides, branches, and artificial plants to create enriching and species-appropriate habitats.
- Expert Advice and Guidance: Highly knowledgeable staff available to provide detailed care instructions, troubleshoot issues, and offer recommendations for pet selection and setup.
- Customer Support: Ongoing support and advice for pet owners, fostering responsible and long-term care.
Urban Exotics shines with several key features and highlights that set it apart as a premier pet store in the region:
- Exceptional Staff Knowledge: Customers consistently praise the staff's unparalleled expertise. They are described as "friendly, helpful, and knowledgeable," willing to spend significant time (even "almost an hour on 2 occasions") answering a "millions of questions" from novices and experienced owners alike. This dedication to education is a core strength.
- Vast and Diverse Selection: The "huge selection" of animals and equipment is a frequently lauded aspect, ensuring that customers can find precisely what they need, whether it's a specific reptile species or a complete setup.
- Commitment to Animal Welfare: While not explicitly stated, the thoroughness of advice and the positive customer experiences suggest a strong commitment to the health and well-being of the animals they sell and the pets their customers own. Providing "complete setup" recommendations for new pets like the olive python underscores this dedication.
- Outstanding Customer Service: Reviews highlight the staff's welcoming and engaging approach, making it an "absolutely brilliant place to go!" and emphasising that "the guys are amazing." This fosters a positive and supportive shopping experience.
- Complete Setup Solutions: The ability to pick up "a beautiful olive python and complete setup for her" demonstrates their capability to provide holistic solutions for new pet owners, simplifying the often-complex process of acquiring an exotic pet.
- Worth the Trip: Even for those not directly "up and around the area," customers enthusiastically declare it's "100% worth the trip," a testament to the unique value and quality of service offered.
To connect with Urban Exotics, please use the following details:
Address: 1 Urban Rd, Kirkby in Ashfield, Nottingham NG17 8AH, UK
Phone: 01623 721121
Mobile Phone: +44 1623 721121
Urban Exotics is undeniably suitable for locals in England, particularly those residing in Nottinghamshire and the surrounding areas, for a multitude of compelling reasons. Firstly, its specialisation in exotic pets fills a crucial niche that many general pet stores cannot adequately address. For enthusiasts of reptiles, amphibians, and invertebrates, Urban Exotics provides a dedicated and well-stocked resource that eliminates the need to travel long distances for specific animals, enclosures, or feed. This local accessibility is invaluable for consistent supply and emergency needs.
Secondly, and perhaps most importantly, the calibre of their staff is a significant draw. As highlighted by numerous customer reviews, the team at Urban Exotics is not just selling products; they are sharing their extensive knowledge and passion. This expert advice is critical for both novice and experienced exotic pet owners, ensuring that animals are housed and cared for appropriately, which directly contributes to their welfare and the owner's success. The willingness of staff to spend considerable time educating customers fosters a responsible pet-owning community, a vital aspect for specialised animal care.
Finally, the consistent positive feedback regarding their "huge selection" and the "brilliant" overall experience reinforces Urban Exotics as a reliable and enjoyable destination. For any local seeking to embark on the journey of exotic pet ownership or simply needing to replenish supplies for an existing companion, Urban Exotics offers a comprehensive, supportive, and truly expert-led solution right on their doorstep in Kirkby in Ashfield. It’s a genuine asset to the local pet community, making specialist care and supplies more accessible than ever before.
Urban Exotics Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Urban Exotics Photos










Urban Exotics Location
Urban Exotics
1 Urban Rd, Kirkby in Ashfield, Nottingham NG17 8AH, UK
Urban Exotics Reviews
fishknowledgesellhealthycagesquestionsinformationbearded dragonexotic petslivestock
★ 5★ 4★ 3★ 2★ 1Fab shop! Huge selection and the staff are so friendly, helpful and knowledgeable. They were happy to stand and talk to us (novices) for almost an hour on 2 occasions and answered our millions of questions. 100% recommended 👌
January 15 · Karen BrownAbsolutely brilliant place to go! If your up and around the area or not. It’s 100% worth the trip! The guys are amazing, the stores amazing!We picked up a beautiful olive python and complete setup for her, couldn’t be happier!Thanks so much guys, will see you soon 😁
July 04 · Kieran BendleWe had an amazing experience at Urban Exotics! Danny went above and beyond—he spent over two hours with us answering every question we had about the tortoise we were buying. His knowledge and passion for reptiles really stood out. He made sure we understood everything we needed to know about caring for a tortoise, and even gave us an incredible deal. The customer service was top-notch—honestly, we couldn’t have asked for a better experience. Highly recommend Urban Exotics and especially Danny!
June 11 · Madeeha MahmoodToday we had Danny help us with a full Whites Tree Frog enclosure.His knowledge and customer service was absolutely unmatched! We didn’t feel rushed, robbed or pressured and we left feeling super informed.Danny also allowed me to take his personal number and assisted me at home with a couple of lighting troubles I faced ( which we now have solved)I’d HIGHLY recommend this place. All the animals seemed so happy and it was just a really friendly atmosphere inside the store.Thank you Danny for your help and knowledge!
February 08 · ben brookshawWhat an amazing experience I’ve had. I was looking for a Gargoyle Gecko for around a year now and I used to come in here all the time and speak to people about them. Recently, I’ve been able to buy one and the set up. I was served by Danny who I’ve spoke to many times each time me and my family have gone in. He’s been absolutely amazing!! So polite, so down to earth, incredibly knowledgeable, so helpful and taught me some really useful things about my gecko and set up. Honestly this business would be lost without him! Had my gecko for over a month now and he’s doing great and so are all the plants and bugs!
December 31 · amxlia 2108
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