Pets at Home Gateshead

- Unit B, Metro Centre, Gibside Way, Gateshead NE11 9XS

For pet owners across Gateshead and the wider Tyne and Wear region, finding a reliable, comprehensive, and friendly destination for all their animal companions' needs is paramount. Pets at Home Gateshead, ideally situated within the bustling Metro Centre, stands as a premier solution. More than just a retail outlet, this extensive store offers a complete ecosystem of products, services, and expert advice, designed to support every aspect of your pet's life journey, from their first wag of the tail to their golden years.

Pets at Home Gateshead is dedicated to creating a better world for pets and the people who love them. This commitment is evident in their wide array of offerings and the passionate team members who strive to provide exceptional care and guidance. Customer testimonials frequently highlight the outstanding service and the genuine care exhibited by the staff. One satisfied customer shared, "I go here for feed and plants on wood. The staff are great and friendly with the desire to guide you in the right direction with your fish. There loads more, but unfortunately, I don't have a dog, and I go elsewhere for my cats." Another praised a specific groomer, stating, "Amazing service from Vicky (Groomer) who clipped my dogs nail, he is terrified of the vets and gets really distressed (me too!) Vicky was so professional and Norman was so zen! Will definitely be back, thank you Vicky you were amazing !!" These personal experiences underscore the store's dedication to professionalism, helpfulness, and creating a comfortable environment for even the most anxious pets.

Pets at Home Gateshead is strategically located at Unit B, Metro Centre, Gibside Way, Gateshead NE11 9XS, UK. This prime position within one of Europe's largest shopping and leisure destinations offers unparalleled convenience and accessibility for pet owners across the North East of England. The Metro Centre is a major landmark, easily reachable from various parts of Gateshead, Newcastle upon Tyne, Sunderland, and wider Northumberland and County Durham.

Accessing the store is remarkably easy. The Metro Centre boasts extensive free parking, meaning you'll never struggle to find a spot, even when carrying bulky pet food or a nervous pet. The location on Gibside Way within the Metro Centre complex implies easy navigation once inside the retail park. The Metro Centre itself is incredibly well-served by public transport, including its own Metro (light rail) station, numerous bus routes, and excellent road links via the A1(M) motorway. This makes it a stress-free destination for anyone looking to shop for pet supplies or utilise the in-store services, regardless of their mode of transport. The sheer size of the Metro Centre also means you can combine your pet-related errands with other shopping or leisure activities, making it a truly convenient one-stop destination.

Pets at Home Gateshead offers a comprehensive suite of products and services, designed to cater to almost every aspect of pet ownership. They aim to be a truly integrated pet care provider, often with vets and grooming salons co-located for ultimate convenience.

• Extensive Pet Product Range: A vast selection of high-quality pet food for all dietary needs (including specialist diets), treats, toys, bedding, grooming tools, travel accessories, collars, harnesses, leads, and clothing for dogs, cats, small furries, birds, reptiles, and fish.

• Aquatic & Reptile Supplies: Specialised sections for fish (including live fish, though reviews suggest the marine section might have been phased out in favour of other services) and reptile enthusiasts, offering tanks, habitats, filters, lighting, decor, and species-specific foods, with staff available to provide guidance on appropriate equipment and care.

• Small Animal & Bird Supplies: Everything needed for hamsters, guinea pigs, rabbits, birds, and other small companions, including cages, bedding, food, and enrichment items.

• Professional Grooming Services (The Groom Room): On-site grooming salons offering a full range of services from baths and brush-outs to full styling, nail clipping, and de-shedding treatments. As highlighted in a review, groomers like Vicky are skilled at handling nervous pets, making the experience calm and positive.

• Veterinary Services (Vets4Pets/Companion Care Vets): Many larger Pets at Home stores, including this one, typically have an integrated Vets4Pets or Companion Care Vets practice. These independent veterinary practices offer a full range of veterinary services, including routine health checks, vaccinations, neutering, microchipping, dental care, diagnostic imaging, and emergency care (check specific vet opening hours and services).

• Pet Adoption Centre: Offering small animals for sale and often having an adoption centre in partnership with local charities for rehoming small animals, promoting responsible pet ownership.

• Click & Collect Service: A convenient option allowing customers to order and pay online, with items often ready for collection in as little as one hour, streamlining the shopping experience.

• Free Help and Advice: Knowledgeable colleagues are available to offer expert advice on nutrition, housing, training, and over-the-counter pet medications, supporting owners throughout their pet care journey.

• Free Harness Fitting & Weight Checks: Complimentary services to ensure proper fit for harnesses and regular weight monitoring to support pet health.

• Dog Self-Wash Facilities: Some stores offer self-service dog washing facilities, providing a convenient space for owners to wash their dogs without the mess at home.

• Licensed Medicines: Availability of licensed flea, tick, and worming treatments, alongside advice from qualified staff.

• Expert & Friendly Staff: Consistently praised for their knowledge, helpfulness, and friendly demeanour. Staff are keen to "guide you in the right direction," particularly noted for their expertise in areas like fish care, and their ability to make pets feel comfortable during services like grooming.

• Integrated Pet Care Ecosystem: The ability to access retail products, professional grooming, and often veterinary services all under one roof (or within the same complex) offers unparalleled convenience for busy pet owners. This 'one-stop shop' approach simplifies pet care management.

• Focus on Customer and Pet Experience: Reviews highlight a genuine effort to provide "amazing service" and make experiences "zen" even for anxious pets, indicating a strong customer and animal welfare focus. The environment is designed to be welcoming and supportive.

• Comprehensive Product Variety: From basic feeds to specialist equipment, the sheer breadth of products available for all pet types means owners are likely to find exactly what they need, reducing the need to visit multiple stores.

• Convenient Shopping Options: Services like Click & Collect cater to modern shopping habits, allowing for quick and efficient collection of online orders, saving time for customers.

• Educational and Supportive Role: Beyond sales, the store provides valuable free advice, health checks, and a strong emphasis on responsible pet ownership, acting as a resource for the local pet community.

• Loyalty Programmes (Pets Club): Pets at Home offers loyalty schemes, which typically provide exclusive offers, discounts, and personalised advice, rewarding regular customers.

Address: Unit B, Metro Centre, Gibside Way, Gateshead NE11 9XS, UK

Phone: 0345 600 1736

Mobile Phone: +44 345 600 1736

For pet owners living in or around Gateshead, Newcastle upon Tyne, and the North East, Pets at Home Gateshead stands as the premier destination for all their pet-related needs. Its strategic location within the Metro Centre, offering extensive parking and excellent transport links, makes it incredibly accessible for everyone. Beyond the convenience, it's the comprehensive range of products and services, combined with the genuinely helpful and friendly staff, that truly sets this store apart.

Whether you're seeking expert guidance on setting up a new fish tank, a professional groom for your nervous dog, or simply need to stock up on your pet's favourite food, you'll find everything under one roof. The dedicated team, celebrated for their desire to guide you in the right direction and provide amazing, empathetic service, ensures that every visit is a positive one for both you and your cherished companion. For a truly holistic and convenient pet care experience in England, Pets at Home Gateshead is unequivocally the ideal choice for locals.

Pets at Home Gateshead

Unit B, Metro Centre, Gibside Way, Gateshead NE11 9XS, UK